Question 1

How much does house cleaning cost in Cincinnati?

Accepted Answer

Recurring cleaning starts at $155 per visit, priced by bedrooms and bathrooms. Get an instant quote at cincymaid.com/booking — no callbacks, no estimates.

Question 2

Are there any hidden fees or add-on charges?

Accepted Answer

No. The price you see when you book is the price you pay. We don't charge for supplies, travel, or show up with a longer invoice.

Question 3

Do you charge for the first cleaning?

Accepted Answer

Yes. All new clients start with a deep clean at the standard rate. It sets the baseline for every visit after.

Question 4

Can I get a discount for recurring service?

Accepted Answer

Recurring clients get priority scheduling and consistent teams. Pricing is already structured to reward regular service — the more frequently you book, the more cost-effective each visit becomes.

Question 5

What does a standard cleaning include?

Accepted Answer

Living areas and bedrooms (vacuuming, mopping, dusting, baseboards, ceiling fans, mirrors), bathrooms (toilet, shower/tub, vanity, tile grout, mirrors, floors), and kitchen (countertops, backsplash, stovetop, microwave interior, cabinet faces, sink, appliance exteriors). We bring everything we need.

Question 6

What's not included in a standard clean?

Accepted Answer

Inside ovens, inside refrigerators, inside cabinets, laundry, dishes, and exterior windows are not part of a standard visit. These can be added as extras — ask when booking.

Question 7

Do you bring your own supplies and equipment?

Accepted Answer

Yes. We bring professional-grade products and all necessary equipment. You don't need to provide anything.

Question 8

What's the difference between a standard clean and a deep clean?

Accepted Answer

A standard clean maintains a home that's already in reasonable shape. A deep clean goes further — inside appliances, detailed baseboards, grout scrubbing, areas that don't get attention during regular visits. All first-time clients start with a deep clean.

Question 9

How do I book a cleaning?

Accepted Answer

Online at cincymaid.com/booking in under two minutes. Choose your service, pick a date, see your price, and you're confirmed. No phone tag required.

Question 10

Can I reschedule or cancel?

Accepted Answer

Yes. Contact us at least 48 hours before your appointment and we'll move it with no hassle. Cancellations with less than 24 hours notice may be subject to a short-notice fee.

Question 11

How far in advance do I need to book?

Accepted Answer

We recommend booking 3–5 days ahead for recurring service. For one-time or move-out cleans, a week or more is ideal to guarantee your preferred date.

Question 12

Can you clean if I'm not home?

Accepted Answer

Absolutely. Most of our recurring clients give us a key or door code. We'll handle everything and lock up when we leave.

Question 13

Are your cleaners background-checked?

Accepted Answer

Yes. Every Cincy Maid cleaner clears a multi-step background screening before their first assignment. We're also fully insured and BBB accredited. Trust is why most of our clients stay.

Question 14

What happens if something isn't cleaned to my standard?

Accepted Answer

Contact us within 24 hours and we come back and fix it at no charge. No forms, no arguments.

Question 15

What if something is damaged during a cleaning?

Accepted Answer

We carry full general liability insurance. If something is damaged, contact us right away and we'll make it right.

Question 16

Is Cincy Maid locally owned or a franchise?

Accepted Answer

Locally owned. We started in Cincinnati in 2024 and are not affiliated with any national franchise. You're working directly with the owner.

Question 17

How do I use my credits?

Accepted Answer

Credits are applied automatically at checkout when you book online. If you have a question about your credit balance, contact us at admin@cincymaid.com.

Question 18

How do I pause or cancel my recurring service?

Accepted Answer

Just reach out to us at admin@cincymaid.com or call (513) 951-7799. No contracts, no cancellation fees. We ask for reasonable notice so we can adjust our schedule.

Question 19

How do I update my home details or special instructions?

Accepted Answer

Contact us directly and we'll update your account. If something changes before a specific visit, let us know at least 24 hours ahead.

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