If you need help with booking, scheduling changes, or a question about your service, we’re happy to help.
Call/Text: (513) 951-7799
Email: admin@cincymaid.com
Everything you need to know about booking, what’s included, add-ons, arrival times, schedule changes, and our quality policy.
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Booking should feel effortless. Here’s how it works—and how to get the smoothest experience.
Book online at our booking page. Choose your service type, bedrooms/bathrooms, date/time, and any add-ons. Add notes for anything important (deadlines, priorities, pets, access instructions).
No — many clients provide a code, lockbox, or entry instructions. Just make sure we can access the home and any rooms you want cleaned.
We schedule an arrival window of +/- 1 hour from your appointment time to account for traffic and schedule variability. If delays go beyond that, we’ll communicate with you.
Please ensure the system is off, or provide the code/instructions before your scheduled cleaning. If the code changes, notify us.
You should always know what to expect—no guessing, no awkward surprises.
Pricing is based on the service type you choose (Standard, Deep/First-Time, Move-In/Out, Hourly, etc.), the size of the home, and any add-ons selected.
Payment is due in full when booking online. Credit cards are accepted (e.g., Visa/Mastercard). Cash is not accepted for online bookings — contact us ahead of time if you need an alternative arrangement.
Yes — receipts are automatically sent after payment is successful. If you don’t receive one, contact us and we can manually generate it (to the email used at booking).
Tips are appreciated but never required. A typical tip is 10–15%. You can leave cash or ask us to add a tip to your card. We pass 100% of tips to the team.
A few small details—like access and utilities—make the difference between a smooth clean and a frustrating one.
Provide your preferred access method (code, lockbox, hidden key, etc.) before the appointment. If we can’t enter, we may need to reschedule and a fee may apply.
We may cancel or suspend service if access is blocked or we can’t work safely around other contractors/service providers. In some cases, you may still be liable for up to 50% of the agreed service cost.
Choose the right service once, and everything gets easier from there.
Standard Cleaning is maintenance cleaning for homes that are already in maintainable condition (especially ideal for recurring service).
Deep/First-Time Cleaning is a more detailed reset intended for homes that haven’t been professionally cleaned recently or need extra time to get back to baseline.
Move-out cleaning is priced and designed for empty homes. If the home is still occupied or has items left in cabinets/fridge, we may convert the booking to a different service type/price plan and/or add extra charges for the extra time.
We do not clean:
Want the clean tailored to your home? Add-ons and priorities are how you get exactly what you want.
Add extras during booking, or contact our office before the service time to update your plan. Same-day requests given directly to the team may not be honored if they aren’t on the work order.
Yes — but they must be empty before we arrive. For fridge cleaning, we ask clients to empty the refrigerator; for safety, our team is instructed not to touch items left inside.
Behind appliances generally isn’t cleaned on Standard/Deep unless the appliance is moved before we arrive. Behind-appliance cleaning is typically associated with move-out cleans. If you need behind-furniture cleaning, move the furniture prior to our arrival.
We come prepared—so you can just enjoy the result.
Yes. We provide cleaning supplies and equipment (vacuums, mops, and products). If you want a specific product used, contact us prior to your service date.
In some cases, depending on the condition of the home, we may require the customer to make a working vacuum available to reduce cross-contamination/allergen concerns between homes.
You don’t need to “pre-clean.” Just a little prep helps us deliver a better clean, faster.
Yes — cleaning is more effective when surfaces and floors are accessible. If there’s heavy clutter, some areas may not be cleaned (for example, desks with lots of paperwork).
If pets will be roaming free, tell us in advance so the team is extra careful entering/exiting. We are not responsible for pets that escape during entry/exit.
No. We do not clean litter boxes or urine/feces from floors. We clean around those areas.
Yes. Pets must be disclosed at booking so we can plan properly and apply any required pet-related fee.
We care a lot about quality. If something was missed, we want to know quickly so we can make it right.
No—services are personalized, so we do not offer refunds.
Please contact us within 24 hours after the booking start time. Send photos and list the areas you’d like addressed. If notified within that window, we’ll schedule a free re-clean, typically within 24–48 hours, and you’ll just need to be available to grant access.
If you’ve confirmed satisfaction (by phone/voice, email reply, or text), we may deny a re-clean request after approval.
We keep scheduling simple—and we protect our teams’ time the same way we protect yours.
Yes. Cancellations under 24 hours incur a $79 late cancellation fee. Please notify our office by call/email/text—telling the team onsite doesn’t count as official notice.
Yes. You can reschedule more than 24 hours before the appointment. A rescheduled appointment can be rescheduled again, or cancelled later (cancellation fee may apply).
We’ll make every effort to accommodate you and reschedule. Lockout/inaccessibility situations can trigger a fee depending on location and circumstances.
Your home matters. We take safety seriously—ours and yours.
For safety, we do not work above 2 ladder rungs.
Yes. Please put away cash, jewelry, and irreplaceable items. Accidents are rare, but prevention is always best.
Please report it within 24 hours of service. You must inspect the home at the end of the cleaning before the team leaves and raise any issues immediately.
Contact our office immediately.
Gift cards make it easy to give someone a fresh start.
Gift cards can be used toward a cleaning service, are not refundable, and aren’t redeemable for cash. Any remaining balance can be applied to a future service.
Need to update details? This is the fastest way to handle it.
Contact our office. Our teams follow the work order exactly as it appears, and same-day changes given directly to the team may not be honored if they weren’t approved and added.
If you’re not sure if you’re in our coverage zone, this makes it easy.
We serve Greater Cincinnati and surrounding areas. The most up-to-date list is always on our booking page. (If you don’t see your area, message us.)
If you still have a question, we’re easy to reach.
We’re open Monday–Sunday, 8:00am–8:00pm. Prefer to book online? Reservations are available 24/7, 365 days a year through our online booking system.
If you need help with booking, scheduling changes, or a question about your service, we’re happy to help.
Call/Text: (513) 951-7799
Email: admin@cincymaid.com
Tell us what you’re cleaning and how often — we’ll follow up with next steps and a clear scope.